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Customer Support

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This script was designed from the ground up to be easy to administer, easy to find answers, and above all easy to install.

  • Требования:  MySQL
  • Стоимость:  $35
  • Добавлено:  29.10.2011
  • Версия:  1.0

A web-based customer relationship management software for small and medium sized businesses. It includes customer inquiry tracking and response functionality, web- and email-based inquiry submission, a customer discussion forum, a fully-searchable knowledge base, CSR-to-CSR mail, notice posting and much more.

  • Требования:  PHP 4.2, MySQL 4
  • Стоимость:  $495
  • Добавлено:  14.07.2007
  • Версия:  1.0

This script is powerful, fast and secure. Customers can attach files to their tickets if you allow it. It supports multiple employees, technicians and admins. It will generate reports on how fast each technician replies to tickets and how many tickets are open, closed or on hold.

  • Требования:  MySQL
  • Стоимость:  $99
  • Добавлено:  13.04.2009
  • Версия:  11.0

Provide live help and live customer pre-sales support in real-time directly from your website. Visitors can engage in online dialog with the online operator and the operator can communicate with any visitor in automatic and manual modes.

  • Стоимость:  $199+
  • Добавлено:  10.04.2008
  • Версия:  1.8

Advanced PHP support ticketing system.

  • Требования:  MySQL
  • Стоимость:  Free
  • Добавлено:  13.08.2010
  • Версия:  1.1

Software that allows you to offer a remotely hosted live customer support service for your members. It features chat initiation, referrer tracking, visitor data capture, push surveys, multiple chat sessions, canned responses, sound alert, online/offline status, email notifications, save transcripts, real time monitoring of visitors and more.

  • Требования:  MySQL
  • Стоимость:  $220
  • Добавлено:  27.11.2010
  • Версия:  1.20

A robust, customer relations management chat application. You can view intelligence from real-time communication transactions for any single chat. It features easy maintenance and back-up.

  • Стоимость:  $378
  • Добавлено:  09.06.2010
  • Версия:  1.0

A powerful and easy to use knowledge base program that supports unlimited categories and subcategories, unlimited articles, a glossary, user comments and ratings and more. All output is controlled through templates so you can customize it to match your site.

  • Требования:  PHP 4.1, MySQL
  • Стоимость:  Free
  • Добавлено:  25.09.2008
  • Версия:  1.0.0

A call center software solution that supports multiple user levels and easy web-based management.

  • Требования:  MySQL
  • Стоимость:  Free
  • Добавлено:  22.05.2010
  • Версия:  1.0

A tool to help web hosts manage and support their clients efficiently. It features a support ticket system, invoice manager and more.

  • Требования:  MySQL
  • Стоимость:  $99
  • Добавлено:  26.10.2009
  • Версия:  1

Establish an online support centre for your customers. It features automatic reply to support tickets, preset canned messages, reply acknowledgement, customer add comments and upload attachments to ticket, sortable tickets listing, ticket history and tracking, set ticket status, flag and unflag ticket, add support issues and more.

  • Требования:  MySQL
  • Стоимость:  $59
  • Добавлено:  19.11.2010
  • Версия:  2.0

A Live Help support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Other features include support for a Text or MySQL database, chat notification, multiple chat sessions and multiple operators.

  • Требования:  Unix
  • Стоимость:  Free
  • Добавлено:  31.07.2010
  • Версия:  2.2

A support ticket generation system to organize your requests. Includes full ticketing and numbering, adjustable status codes, unlimited techs/customers, and customization of the style.

  • Требования:  MySQL
  • Стоимость:  $699
  • Добавлено:  09.09.2011
  • Версия:  1.01

A HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area and Member Area. Includes a fast, easy template, a FAQ, private messaging and a live chat system. The admin can add/edit/delete/email admins/staff/members, and create/edit/delete/close open tickets.

  • Требования:  Unix
  • Стоимость:  $299
  • Добавлено:  03.11.2011
  • Версия:  2.0

A fully automated help desk system. Tickets can be submitted and responded to via the web or email. Add unlimited fields to the ticket and user database. Includes a template system, unlimited techs and users, tech calendar and to do lists, private messaging, categories, replies, category association for techs and more.

  • Требования:  MySQL
  • Стоимость:  $795
  • Добавлено:  14.11.2007
  • Версия:  1.01

A helpdesk system that features integrated email, automatic assigning of mails, unlimited representatives and customers, email request support, automatic ticketing, email notifications, multiple attachments, customer contact management, exhaustive reports, style integration, full access to viewing and managing requests, and more.

  • Требования:  MySQL
  • Стоимость:  $4,300
  • Добавлено:  18.02.2008
  • Версия:  3.5

A simple to use interface to manage your client email messages. From one interface you can view all of the current messages your clients have sent you, reply to them, and keep track of the entire correspondence. It supports multiple users. Your clients will be able to use their normal email programs to contact you.

  • Требования:  MySQL
  • Стоимость:  Free
  • Добавлено:  03.10.2007
  • Версия:  1.0.0

A web-based customer support solution with incident management, knowledge management, a product catalog, news management and a support forum in one package intended for use in B2B or B2C.

  • Требования:  MySQL
  • Стоимость:  $599
  • Добавлено:  19.08.2007
  • Версия:  1.2

A robust and flexible support solution that features a stable email/helpdesk routine, complete department handling, unlimited staff members with specific permissions, complete ticket management, faq handling, SMS forwarding, and more.

  • Требования:  MySQL
  • Стоимость:  $199
  • Добавлено:  18.03.2010
  • Версия:  1.00.30

An open source electronic support ticket system based on osTicket, that can receive tickets via email (POP3 or pipe) and a web-based form, as well as manage them using a web-based interface, with many new features and bug fixes. It makes a helpdesk solution for any website.

  • Требования:  MySQL
  • Стоимость:  Free
  • Добавлено:  15.02.2007
  • Версия:  1.5.1